Post by account_disabled on Jan 9, 2024 6:17:04 GMT
A location what pages theyre on at the moment when youre talking to them Shopping cart contents if your ecommerce store is on Shopify BigCommerce Ecwid or WooCommerce youll be able to see what theyve added to their cart on this visit Targeted messages and triggers proactively contact visitors on certain pages or after theyve been stuck on a page for some time Typing insights youll see what the visitor is typing before they hit send so you have more time to prepare your answer while keeping response times to a minimum Price Free plan available starts from month per agent.
LiveChat One of the best live chat software for customer Country Email List support by LiveChat. LiveChat is positioned as a multichannel customer support service. It covers Facebook SMS email WhatsApp and Apple Business Chat on top of its website chat window. It also integrates with many tools and most ecommerce platforms. LiveChat offers a ticketing system notifications chat routing assigning chats to support agents team management tools and sales goal tracker among many other features. This makes it suitable for bigger teams of reps looking for a webchat software to service a large number of website visitors and customers. What makes LiveChat stand out as a live chat solution is the ability to add clickable buttons quick replies and cards and carousels in the chat window.
This is great for customer satisfaction as it makes chat conversations even more engaging and helpful to visitors. However LiveChats automation features leave something to be desired. add another app. ChatBot is made by the same company and works seamlessly with LiveChat but its a separate thing to buy and set up. LiveChat features worth mentioning Product cards let you feature and recommend products directly in the chat Extensive reporting available The chat widget for websites is customizable by page for example the pricing page can benefit from more eyecatching colors while a.